Frequently Asked Questions

Welcome to our Frequently Asked Questions. Here we bundle the most asked questions we get. So if you have a question, you might find your answer here! Otherwise, don’t hesitate to contact us.

Are you short of threads?

If you have a shortage, you can always fill out our warranty form. Our customer service will help you as soon as possible and will send you the missing threads for free.

Why don't you hand out DMC numbers?

We no longer give out DMC numbers to avoid illegal copies being made. Are you short of any threads? You can always fill out our warranty form. Our customer service will make sure they send the missing threads to you for free.

We thank you for your understanding.

I would like to change some components in the kit.

That’s great! We love it when our customers get creative. Unfortunately, this is nog included in the price. So would you like to change the fabric or colour of thread, then our warranty policy is not appliccable. You will have to buy these extra components yourself.

How many threads do I need to use?

That depends on which stitch you are embroidering. You can find a scheme on the diagram of the legend in your kit. This scheme clarifies how many threads you need to use on which stitch.

Why is 1 colour divided over 2 holes of the thread card?

When there is too much thread of 1 colour, this will be divided over 2 holes. So it is possible that one and the same colour is found in 2 different holes in the thread card.

How do I keep the colours of my embroidery from fading during washing?

A little trick we use is to add a dash of vinegar to the water. This keeps your colours beautiful.

How do you make a cross stitch with 2 colours?

YouTube-tutorial coming soon!

Couldn’t find the answer you were looking for in our Frequently Asked Questions? Then don’t hesitate to contact us.